OnStar: trying to get directions for last minute out of...
A OnStar customer review by GetHuman user ~Anony Mous from November 15th, 2017
Background on ~Anony Mous's case
GetHuman: ~Anony Mous - can you tell our other OnStar customers when your case took place?
~Anony Mous: Yes. It was evening, on November 5th.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows ~Anony Mous a list of common OnStar problems)
~Anony Mous: "Change booking" was why I was trying to call.
~Anony Mous's review of OnStar customer service
GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anony Mous: trying to get directions for last minute out of town trip - cr determined to make me renew even though there is about a week left - said I would do it from home. Threatened auto renewal at higher rate with or WITHOUT permission. Stuck on call with Onstar and can't get the rep to quit badgering me. Cancelled service entirely, gave written notice not to EVER use my card automatically. DO NOT GIVE THEM ANY CC INFO. regret using the service - cheaper to get a GPS and directions were often wrong anyhow.
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
~Anony Mous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anony Mous: I'd give them a four out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
~Anony Mous: For that I would say five out of five.
GetHuman: And finally- any advice for other OnStar customers?
~Anony Mous: Call them early in the day or late. Don't forget any personal or account information you might need for OnStar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anony Mous taken from his OnStar customer service problem that occurred on November 5th, 2017.