onstar use to be very professional well those...

A OnStar customer review by GetHuman user GetHuman-leidalu from November 28th, 2017

Background on GetHuman-leidalu's case

GetHuman: GetHuman-leidalu - can you tell our other OnStar customers when your case took place?
GetHuman-leidalu: Yeah. It was late at night, on November 21st.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman-leidalu: I used the 888-466-7827 number I found for on the GetHuman OnStar customer phone number page I was on: OnStar Customer Service Phone Number
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-leidalu a list of common OnStar problems)
GetHuman-leidalu: "Cancel booking" was why I was trying to call.

GetHuman-leidalu's review of OnStar customer service

GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-leidalu: onstar use to be very professional well those days are over. i talked to some girl that sounded like she was straight off the farm, loud and annoying and no help at all.
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
GetHuman-leidalu: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-leidalu: I'd give them a four out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
GetHuman-leidalu: For that I would say three out of five.
GetHuman: And finally- any advice for other OnStar customers?
GetHuman-leidalu: Call them early in the day or late. Don't forget any personal or account information you might need for OnStar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-leidalu taken from his OnStar customer service problem that occurred on November 21st, 2017.

OnStar

3.71 of 5 stars | 43 reviews

GetHuman-leidalu's OnStar Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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