OnStar: My older father was lost and had went to wrong...
A OnStar customer review by GetHuman user ~anonymous from November 25th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other OnStar customers when your case took place?
~anonymous: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common OnStar problems)
~anonymous: "Locked Out of Vehicle" was why I was trying to call.
~anonymous's review of OnStar customer service
GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: My older father was lost and had went to wrong area to meet friends. I had no way to get hold of him at all because I or his friends didn't know where he went* all they knew was that he didn't show up. My father cannot and doesn't own a cell phone so I thought about calling onstar and they called my dad and let us speak to each other. Their help was sooo amazing. We will always keep onstar!!!
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
~anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a two out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other OnStar customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for OnStar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his OnStar customer service problem that occurred on November 17th, 2017.