OnTrac: I ordered a same day arrival item from Amazon...
A OnTrac customer review by GetHuman user GetHuman-318660 from November 27th, 2017
Background on GetHuman-318660's case
GetHuman: GetHuman-318660 - can you tell our other OnTrac customers when your case took place?
GetHuman-318660: Yes I can. It was late at night, on November 24th.
GetHuman: Did you reach out to OnTrac, and if so, how?
GetHuman: And which of these common OnTrac customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-318660 a list of common OnTrac problems)
GetHuman-318660: "Lost package" was why I was trying to call.
GetHuman-318660's review of OnTrac customer service
GetHuman: So how would you sum up your experience for GetHuman's OnTrac customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-318660: I ordered a same day arrival item from Amazon. I did not recieve the item nor was there any indication that Ontrac had tried to deliver it to my residence. I had to go to the Amazon site to discover that delivery had been attempted. There is no information on your website to indicate how to address this situation and I am wondering if I will ever recieve my order.
GetHuman: Let's quantify your experience contacting OnTrac. On a scale of 1 to 5, how easy is it go get help on a OnTrac problem?
GetHuman-318660: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-318660: I'd give them a four out of five on communication.
GetHuman: And what about OnTrac's ability to quickly and effectively address your problem?
GetHuman-318660: For that I would say one out of five.
GetHuman: And finally- any advice for other OnTrac customers?
GetHuman-318660: Call them early in the day or late. Don't forget any personal or account information you might need for OnTrac to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-318660 taken from his OnTrac customer service problem that occurred on November 24th, 2017.