Ooma: Complaint
A Ooma customer review by GetHuman user GetHuman-godlh from December 2nd, 2017
Background on GetHuman-godlh's case
GetHuman: GetHuman-godlh - can you tell our other Ooma customers when your case took place?
GetHuman-godlh: Yes. It was evening, on November 30th.
GetHuman: Did you reach out to Ooma, and if so, how?
GetHuman: And which of these common Ooma customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-godlh a list of common Ooma problems)
GetHuman-godlh: "Setup service" was why I was trying to call.
GetHuman-godlh's review of Ooma customer service
GetHuman: So how would you sum up your experience for GetHuman's Ooma customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-godlh: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-godlh: No way to use from my computer -- in lieu of Skype for example.
GetHuman: Let's quantify your experience contacting Ooma. On a scale of 1 to 5, how easy is it go get help on a Ooma problem?
GetHuman-godlh: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-godlh: I'd give them a five out of five on communication.
GetHuman: And what about Ooma's ability to quickly and effectively address your problem?
GetHuman-godlh: For that I would say four out of five.
GetHuman: And finally- any advice for other Ooma customers?
GetHuman-godlh: Call them early in the day or late. Don't forget any personal or account information you might need for Ooma to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-godlh taken from his Ooma customer service problem that occurred on November 30th, 2017.