During the initial activation of Ooma I had the...
A Ooma customer review by GetHuman user ~Ragator from November 25th, 2017
Background on ~Ragator's case
GetHuman: ~Ragator - can you tell our other Ooma customers when your case took place?
~Ragator: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Ooma, and if so, how?
GetHuman: And which of these common Ooma customer issues best describes the reason you wanted to talk to them?
(Shows ~Ragator a list of common Ooma problems)
~Ragator: "Cancel service" was why I was trying to call.
~Ragator's review of Ooma customer service
GetHuman: So how would you sum up your experience for GetHuman's Ooma customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ragator: During the initial activation of Ooma I had the option of adding a second number to the account which I did. When cancelling the premier service my second number was no longer valid. Since the second number seemed to be an easier number for everyone to remember I wanted to exchange the two numbers. They can do it but unfortunately it would cost $**.** to do so. I understand but its not worth the $ to do so. Not the answer I wanted but the service response and understanding of my call was fantastice....wish the cable companies could be as efficient!
GetHuman: Let's quantify your experience contacting Ooma. On a scale of 1 to 5, how easy is it go get help on a Ooma problem?
~Ragator: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ragator: I'd give them a five out of five on communication.
GetHuman: And what about Ooma's ability to quickly and effectively address your problem?
~Ragator: For that I would say five out of five.
GetHuman: And finally- any advice for other Ooma customers?
~Ragator: Call them early in the day or late. Don't forget any personal or account information you might need for Ooma to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ragator taken from his Ooma customer service problem that occurred on November 16th, 2017.