OpenTable: For * days I have been sending emails to custom...
A OpenTable customer review by GetHuman user GetHuman-50865 from November 27th, 2017
Background on GetHuman-50865's case
GetHuman: GetHuman-50865 - can you tell our other OpenTable customers when your case took place?
GetHuman-50865: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to OpenTable, and if so, how?
GetHuman: And which of these common OpenTable customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-50865 a list of common OpenTable problems)
GetHuman-50865: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-50865's review of OpenTable customer service
GetHuman: So how would you sum up your experience for GetHuman's OpenTable customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-50865: For * days I have been sending emails to customer service without a reply. I don't know why the customer phone number is such a secret. Thanks for helping me
GetHuman: Let's quantify your experience contacting OpenTable. On a scale of 1 to 5, how easy is it go get help on a OpenTable problem?
GetHuman-50865: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-50865: I'd give them a five out of five on communication.
GetHuman: And what about OpenTable's ability to quickly and effectively address your problem?
GetHuman-50865: For that I would say three out of five.
GetHuman: And finally- any advice for other OpenTable customers?
GetHuman-50865: Call them early in the day or late. Don't forget any personal or account information you might need for OpenTable to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-50865 taken from his OpenTable customer service problem that occurred on November 19th, 2017.
OpenTable
5.00 of 5 stars | 6 reviews
GetHuman-50865's OpenTable Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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