OpenTable: gift card issue
A OpenTable customer review by GetHuman user GetHuman-struhlar from December 8th, 2017
Background on GetHuman-struhlar's case
GetHuman: GetHuman-struhlar - can you tell our other OpenTable customers when your case took place?
GetHuman-struhlar: Yes. It was middle of the night, on December 2nd.
GetHuman: Did you reach out to OpenTable, and if so, how?
GetHuman: And which of these common OpenTable customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-struhlar a list of common OpenTable problems)
GetHuman-struhlar: "Complaint" was why I was trying to call.
GetHuman-struhlar's review of OpenTable customer service
GetHuman: So how would you sum up your experience for GetHuman's OpenTable customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-struhlar: gift card issue
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-struhlar: purchased a $***.** gift card *received a **.** bonus card that is due to expire and want to confirm they are legit as I see people on line saying they are scam and got ripped off. do not want to drive an hour to the restaurant and be refused . Have called ***-***-**** and after ** min wait, prompted to leave message...did that * times and no return call. Also called ***-***-**** and have been on hold ** min now. Have also emailed Open Table twice..no response
GetHuman: Let's quantify your experience contacting OpenTable. On a scale of 1 to 5, how easy is it go get help on a OpenTable problem?
GetHuman-struhlar: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-struhlar: I'd give them a five out of five on communication.
GetHuman: And what about OpenTable's ability to quickly and effectively address your problem?
GetHuman-struhlar: For that I would say five out of five.
GetHuman: And finally- any advice for other OpenTable customers?
GetHuman-struhlar: Call them early in the day or late. Don't forget any personal or account information you might need for OpenTable to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-struhlar taken from his OpenTable customer service problem that occurred on December 2nd, 2017.
OpenTable
5.00 of 5 stars | 6 reviews
GetHuman-struhlar's OpenTable Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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