OptumRx: After a ** minute conversation with a clueless...
A OptumRx customer review by GetHuman user GetHuman-216422 from November 20th, 2017
Background on GetHuman-216422's case
GetHuman: GetHuman-216422 - can you tell our other OptumRx customers when your case took place?
GetHuman-216422: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-216422 a list of common OptumRx problems)
GetHuman-216422: "Order status" was why I was trying to call.
GetHuman-216422's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-216422: After a ** minute conversation with a clueless customer service rep, I asked to speak to someone who could explain why I had to wait ** days to get my credit card processed for an RX order I placed. I was on hold for ** minutes waiting to speak to a supervisor when the original rep got back on and said she had a supervisor for me to speak to. Guess what, no supervisor got on -- just more music for another * minutes. Then what happened? I hear a message that said I have reached a non-working number. I looked at my watch and saw that it was *pm. That's the end of the day for Optum customer service, and ** minutes of wasted time for me. BTW, this was my third attempt to get an answer to why my order hadn't yet been shipped -- hadn't even been processed. This call was made the same day that my wife, who had submitted her order the same time I had, received her shipment, and she had used the same credit card that the rep told me is still being processed. I can't believe AARP provides their
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
GetHuman-216422: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-216422: I'd give them a four out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
GetHuman-216422: For that I would say one out of five.
GetHuman: And finally- any advice for other OptumRx customers?
GetHuman-216422: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-216422 taken from his OptumRx customer service problem that occurred on November 17th, 2017.