OptumRx: I was a little upset a couple of days ago when...

A OptumRx customer review by GetHuman user GetHuman-325680 from November 8th, 2017

Background on GetHuman-325680's case

GetHuman: GetHuman-325680 - can you tell our other OptumRx customers when your case took place?
GetHuman-325680: Yes I can. It was morning, on November 5th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman-325680: I used the 800-788-4863 number I found for on the GetHuman OptumRx customer phone number page I was on: OptumRx Customer Service Phone Number
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-325680 a list of common OptumRx problems)
GetHuman-325680: "Make an order" was why I was trying to call.

GetHuman-325680's review of OptumRx customer service

GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-325680: I was a little upset a couple of days ago when trying to order an existing prescription. I was told it was no longer on the formulary, which it was. I asked when did that happen and was told "yesterday" and to call my plan. I called my plan today and they said it was still covered. I called Prescription Solutions today and was blessed in talking with Shayuntay who processed my order with efficiency and apologed for what trouble I had placing the order previously. This an employee who needs to be recognized for her abilities. Thanks Shayuntay!!
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
GetHuman-325680: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-325680: I'd give them a one out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
GetHuman-325680: For that I would say three out of five.
GetHuman: And finally- any advice for other OptumRx customers?
GetHuman-325680: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-325680 taken from his OptumRx customer service problem that occurred on November 5th, 2017.


1.56 of 5 stars | 97 reviews

GetHuman-325680's OptumRx Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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