Optus - Faults: We have had a problem with our line since **th...
A Optus - Faults customer review by GetHuman user ~Bruton from November 25th, 2017
Background on ~Bruton's case
GetHuman: ~Bruton - can you tell our other Optus - Faults customers when your case took place?
~Bruton: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~Bruton a list of common Optus - Faults problems)
~Bruton: "Technical Support" was why I was trying to call.
~Bruton's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bruton: We have had a problem with our line since **th of December. It still has not been fixed. I would like to speak to someone in Australia and not India. WE have explained our problem and told them exactly what the problem is and no one listens. I think your service is appalling. I would love someone to call me back ********** and actually leave a direct number I can call back if I miss the call. I would say call the business line but it doesn't work !!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Bruton: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bruton: I'd give them a three out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Bruton: For that I would say four out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Bruton: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bruton taken from his Optus - Faults customer service problem that occurred on November 18th, 2017.