Optus - Faults: Optus workmen caused fault but customer service...
A Optus - Faults customer review by GetHuman user GetHuman-133260 from November 24th, 2017
Background on GetHuman-133260's case
GetHuman: GetHuman-133260 - can you tell our other Optus - Faults customers when your case took place?
GetHuman-133260: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-133260 a list of common Optus - Faults problems)
GetHuman-133260: "Service problem" was why I was trying to call.
GetHuman-133260's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-133260: Optus workmen caused fault but customer service could not communicate with their own workmen apparently. Had to wait till next day for repair causing inconvenience of having to be home not to mention no phone line even though fdisconnection caused by Optus.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
GetHuman-133260: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-133260: I'd give them a two out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
GetHuman-133260: For that I would say one out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
GetHuman-133260: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-133260 taken from his Optus - Faults customer service problem that occurred on November 15th, 2017.