Optus - Faults: my wait time was one hour the first time and a...

A Optus - Faults customer review by GetHuman user ~anonymous and angry from November 21st, 2017

Background on ~anonymous and angry's case

GetHuman: ~anonymous and angry - can you tell our other Optus - Faults customers when your case took place?
~anonymous and angry: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
~anonymous and angry: I used the 133 937 number I found for on the GetHuman Optus - Faults customer phone number page I was on: Optus - Faults Customer Service Phone Number
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous and angry a list of common Optus - Faults problems)
~anonymous and angry: "Technical Support" was why I was trying to call.

~anonymous and angry's review of Optus - Faults customer service

GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous and angry: my wait time was one hour the first time and another hour the second time. ** minutes to with an Australian operator.*only needed to log in a fault and have been without a phone for the past * weeks!*Disgusting service. Will look at swapping providers.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~anonymous and angry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous and angry: I'd give them a one out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~anonymous and angry: For that I would say two out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~anonymous and angry: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous and angry taken from his Optus - Faults customer service problem that occurred on November 18th, 2017.

Optus - Faults

1.92 of 5 stars | 176 reviews

~anonymous and angry's Optus - Faults Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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