Optus' call centre in Manila called me when I w...
A Optus customer review by GetHuman user ~crm911 from November 5th, 2017
Background on ~crm911's case
GetHuman: ~crm911 - can you tell our other Optus customers when your case took place?
~crm911: Yup. It was morning, on November 1st.
GetHuman: Did you reach out to Optus, and if so, how?
GetHuman: And which of these common Optus customer issues best describes the reason you wanted to talk to them?
(Shows ~crm911 a list of common Optus problems)
~crm911: "Service problem" was why I was trying to call.
~crm911's review of Optus customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~crm911: Optus' call centre in Manila called me when I was overseas and had used my data allowance excessively. They were making sure I understood that the bill would be several hundred dollars, because (I guess) others don't know that and complain when they get the bill. They could see I was in Florida and mentioned it, so they called at a decent time. This proactive approach is much appreciated
GetHuman: Let's quantify your experience contacting Optus. On a scale of 1 to 5, how easy is it go get help on a Optus problem?
~crm911: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~crm911: I'd give them a one out of five on communication.
GetHuman: And what about Optus's ability to quickly and effectively address your problem?
~crm911: For that I would say three out of five.
GetHuman: And finally- any advice for other Optus customers?
~crm911: Call them early in the day or late. Don't forget any personal or account information you might need for Optus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~crm911 taken from his Optus customer service problem that occurred on November 1st, 2017.