Optus: This service is extremely frustrating, what hap...
A Optus customer review by GetHuman user GetHuman-319638 from November 11th, 2017
Background on GetHuman-319638's case
GetHuman: GetHuman-319638 - can you tell our other Optus customers when your case took place?
GetHuman-319638: Yup. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Optus, and if so, how?
GetHuman: And which of these common Optus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-319638 a list of common Optus problems)
GetHuman-319638: "Change plan" was why I was trying to call.
GetHuman-319638's review of Optus customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-319638: This service is extremely frustrating, what happened to good old fashioned talking to people? GRRRRRRRRRRRRRRRRRRRRR
GetHuman: Let's quantify your experience contacting Optus. On a scale of 1 to 5, how easy is it go get help on a Optus problem?
GetHuman-319638: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-319638: I'd give them a four out of five on communication.
GetHuman: And what about Optus's ability to quickly and effectively address your problem?
GetHuman-319638: For that I would say one out of five.
GetHuman: And finally- any advice for other Optus customers?
GetHuman-319638: Call them early in the day or late. Don't forget any personal or account information you might need for Optus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-319638 taken from his Optus customer service problem that occurred on November 6th, 2017.