Orbitz: I called to see why my flight the next day was...
A Orbitz customer review by GetHuman user ~roxkers from November 4th, 2017
Background on ~roxkers's case
GetHuman: ~roxkers - can you tell our other Orbitz customers when your case took place?
~roxkers: Sure. It was morning, on October 27th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~roxkers a list of common Orbitz problems)
~roxkers: "Make a Booking" was why I was trying to call.
~roxkers's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~roxkers: I called to see why my flight the next day was changed from a three hour non stop flight to a seven hour with a layover. I was not informed of the change until I went online to check in the day before the flight. I was told I had to cancel the whole trip and rebook to get a better flight time. Since it was last minute during Spring break the new flight back would be triple the original price. I found a cheap flight out on southwest but was going to keep the original return flight, so I told them fine I would keep the reservation and just pay for another flight out. Well the cruise I was on was delayed and I went online to change my return flight, only to find out Orbitz had canceled the whole trip after I told them not to. Again no email or notification that the trip was canceled. Now after an hour on the phone they would only give me a credit for another flight on US airways. I don't have any vacation time after the cruise, so I wouldn't be flying any where for at least another year.
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~roxkers: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~roxkers: I'd give them a five out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~roxkers: For that I would say one out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~roxkers: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~roxkers taken from his Orbitz customer service problem that occurred on October 27th, 2017.