Orbitz: Started out horribly...after ** minutes on hold...
A Orbitz customer review by GetHuman user ~SignorinaM from November 14th, 2017
Background on ~SignorinaM's case
GetHuman: ~SignorinaM - can you tell our other Orbitz customers when your case took place?
~SignorinaM: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~SignorinaM a list of common Orbitz problems)
~SignorinaM: "Refund a Charge" was why I was trying to call.
~SignorinaM's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SignorinaM: Started out horribly...after ** minutes on hold, it HUNG UP on me! On the second call I tried saying "customer service" but it wouldn't let me....after ** min got thru and she fixed my problem (flip-flopped connecting flights) by calling the airline while I was on hold and gave me additional cs numbers to call in the future. She said to call the International number or ***-***-**** for shorter wait times. Good luck!
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~SignorinaM: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SignorinaM: I'd give them a five out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~SignorinaM: For that I would say four out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~SignorinaM: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SignorinaM taken from his Orbitz customer service problem that occurred on November 10th, 2017.