Orbitz: Techs AND supervisors were yelling at a family...
A Orbitz customer review by GetHuman user ~pissed off from November 22nd, 2017
Background on ~pissed off's case
GetHuman: ~pissed off - can you tell our other Orbitz customers when your case took place?
~pissed off: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off a list of common Orbitz problems)
~pissed off: "Change Booking" was why I was trying to call.
~pissed off's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off: Techs AND supervisors were yelling at a family member. This company treats their customers HORRIBLY! We will not be doing business with this company again!
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~pissed off: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off: I'd give them a one out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~pissed off: For that I would say five out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~pissed off: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off taken from his Orbitz customer service problem that occurred on November 13th, 2017.