I booked a flight threw Orbitz to newark and I...
A Orbitz customer review by GetHuman user GetHuman-pyles from December 3rd, 2017
Background on GetHuman-pyles's case
GetHuman: GetHuman-pyles - can you tell our other Orbitz customers when your case took place?
GetHuman-pyles: Yes I can. It was evening, on November 29th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pyles a list of common Orbitz problems)
GetHuman-pyles: "Refund a Charge" was why I was trying to call.
GetHuman-pyles's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pyles: I booked a flight threw Orbitz to newark and I had to cancel dates and I had purchased insurance...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-pyles: I booked a flight threw Orbitz to newark and I had to cancel dates and I had purchased insurance also they say I was credited for both and then they tell me they refunded my insurance but didn't so I tried to use my credits and reschedule but they hangup on me but before they hangup on me they say I have to pay $*** extra for a penalty plus more for insurance and the cost of the difference in tickets but again * different times hung up on me and didn't refund or reschedule or help me....
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
GetHuman-pyles: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pyles: I'd give them a one out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
GetHuman-pyles: For that I would say one out of five.
GetHuman: And finally- any advice for other Orbitz customers?
GetHuman-pyles: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pyles taken from his Orbitz customer service problem that occurred on November 29th, 2017.