Orbitz: When I told that Homewood had me assigned to a...
A Orbitz customer review by GetHuman user ~pcole from November 24th, 2017
Background on ~pcole's case
GetHuman: ~pcole - can you tell our other Orbitz customers when your case took place?
~pcole: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~pcole a list of common Orbitz problems)
~pcole: "Update Account Info" was why I was trying to call.
~pcole's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pcole: When I told that Homewood had me assigned to a smoking room and I had to call several other hotels to find a room, she said our request was only a request and Homewood chose not to honor our request. She then went on line to see if the hotel had non-smoking rooms. When she found out they did she suggested in the future I go on line to Homewood's web site and book thru them.**Why should I use Orbitz if they can't tell me if I had the correct room and they said I needed to book thru the individual hotel web site?**The web site while not rude was conscending.
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~pcole: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pcole: I'd give them a four out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~pcole: For that I would say five out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~pcole: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pcole taken from his Orbitz customer service problem that occurred on November 16th, 2017.