Orchard Bank: Due to the necessity to speak to another depart...
A Orchard Bank customer review by GetHuman user ~hatestowait95 from November 4th, 2017
Background on ~hatestowait95's case
GetHuman: ~hatestowait95 - can you tell our other Orchard Bank customers when your case took place?
~hatestowait95: Yes. It was afternoon, on October 29th.
GetHuman: Did you reach out to Orchard Bank, and if so, how?
GetHuman: And which of these common Orchard Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~hatestowait95 a list of common Orchard Bank problems)
~hatestowait95: "Complaint" was why I was trying to call.
~hatestowait95's review of Orchard Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Orchard Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hatestowait95: Due to the necessity to speak to another department after my call was answered, the total wait time was * minutes. After being transferred, I then had to leave a message for a call back. : (
GetHuman: Let's quantify your experience contacting Orchard Bank. On a scale of 1 to 5, how easy is it go get help on a Orchard Bank problem?
~hatestowait95: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hatestowait95: I'd give them a three out of five on communication.
GetHuman: And what about Orchard Bank's ability to quickly and effectively address your problem?
~hatestowait95: For that I would say five out of five.
GetHuman: And finally- any advice for other Orchard Bank customers?
~hatestowait95: Call them early in the day or late. Don't forget any personal or account information you might need for Orchard Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hatestowait95 taken from his Orchard Bank customer service problem that occurred on October 29th, 2017.