Orchard Bank: I have sent in application and check to open a...
A Orchard Bank customer review by GetHuman user ~pj from November 11th, 2017
Background on ~pj's case
GetHuman: ~pj - can you tell our other Orchard Bank customers when your case took place?
~pj: Yup. It was afternoon, on November 7th.
GetHuman: Did you reach out to Orchard Bank, and if so, how?
GetHuman: And which of these common Orchard Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~pj a list of common Orchard Bank problems)
~pj: "Setup an account" was why I was trying to call.
~pj's review of Orchard Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Orchard Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pj: I have sent in application and check to open a secured credit card acct. The person who answered in Card Services was very polite and transferred me and that person was very polite and tried to transfer me again and a recording asked for my social (not happening), I hit zero and then was disconnected. Oh, first they asked if I wanted to do a survey. Shoulda said yes!
GetHuman: Let's quantify your experience contacting Orchard Bank. On a scale of 1 to 5, how easy is it go get help on a Orchard Bank problem?
~pj: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pj: I'd give them a five out of five on communication.
GetHuman: And what about Orchard Bank's ability to quickly and effectively address your problem?
~pj: For that I would say five out of five.
GetHuman: And finally- any advice for other Orchard Bank customers?
~pj: Call them early in the day or late. Don't forget any personal or account information you might need for Orchard Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pj taken from his Orchard Bank customer service problem that occurred on November 7th, 2017.