Otay Mesa Sales: CUSTOMER SERVICE IS NON EXISTENT, CAN'T BE TRUS...
A Otay Mesa Sales customer review by GetHuman user ~angry forklift operator from November 6th, 2017
Background on ~angry forklift operator's case
GetHuman: ~angry forklift operator - can you tell our other Otay Mesa Sales customers when your case took place?
~angry forklift operator: Yeah. It was morning, on November 4th.
GetHuman: Did you reach out to Otay Mesa Sales, and if so, how?
GetHuman: And which of these common Otay Mesa Sales customer issues best describes the reason you wanted to talk to them?
(Shows ~angry forklift operator a list of common Otay Mesa Sales problems)
~angry forklift operator: "Warranty claim" was why I was trying to call.
~angry forklift operator's review of Otay Mesa Sales customer service
GetHuman: So how would you sum up your experience for GetHuman's Otay Mesa Sales customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry forklift operator: CUSTOMER SERVICE IS NON EXISTENT, CAN'T BE TRUSTED AND THEY LIE LIKE THERE IS NO TOMORROW. My company bought a forklift form Otay Mesa Sales and they sent it with a bad battery that won't hold a charge for more than ** minutes, the wrong charger, a faulty bearing in one of the stabilizer wheels and with a broken controls cover. Called them to let them know the issues, I spoke to someone who said was a tech and he instructed us to have a local tech do a load and a acid test on the battery, then they turn around and tell us the warranty is voided because we had someone else work on the unit. We asked them to send one of their techs to check on it and they don't have techs to come out and work on it. When I spoke to the same individual who claimed to be a tech, it turns out he's the yard manager and he refused to give me a name or number to his superior. DON'T DO BUSINESS WITH THIS COMPANY, I HAVE NO IDEA HOW THEY HAVE AN A* RATING WITH THE BBB. They will rip you off and lie to you
GetHuman: Let's quantify your experience contacting Otay Mesa Sales. On a scale of 1 to 5, how easy is it go get help on a Otay Mesa Sales problem?
~angry forklift operator: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry forklift operator: I'd give them a one out of five on communication.
GetHuman: And what about Otay Mesa Sales's ability to quickly and effectively address your problem?
~angry forklift operator: For that I would say one out of five.
GetHuman: And finally- any advice for other Otay Mesa Sales customers?
~angry forklift operator: Call them early in the day or late. Don't forget any personal or account information you might need for Otay Mesa Sales to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry forklift operator taken from his Otay Mesa Sales customer service problem that occurred on November 4th, 2017.
Otay Mesa Sales
1.00 of 5 stars | 20 reviews
~angry forklift operator's Otay Mesa Sales Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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