PC Tools: I called from the UK so was relieved it was ans...

A PC Tools customer review by GetHuman user ~Anonymous from November 8th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other PC Tools customers when your case took place?
~Anonymous: Yeah. It was afternoon, on November 3rd.
GetHuman: Did you reach out to PC Tools, and if so, how?
~Anonymous: I used the 800-764-5783 number I found for on the GetHuman PC Tools customer phone number page I was on: PC Tools Customer Service Phone Number
GetHuman: And which of these common PC Tools customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common PC Tools problems)
~Anonymous: "Technical support" was why I was trying to call.

~Anonymous's review of PC Tools customer service

GetHuman: So how would you sum up your experience for GetHuman's PC Tools customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I called from the UK so was relieved it was answered quickly, managed to cancel my subscription successfully.
GetHuman: Let's quantify your experience contacting PC Tools. On a scale of 1 to 5, how easy is it go get help on a PC Tools problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about PC Tools's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other PC Tools customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for PC Tools to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his PC Tools customer service problem that occurred on November 3rd, 2017.

PC Tools

2.29 of 5 stars | 4 reviews

~Anonymous's PC Tools Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PC Tools, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PC Tools in any way.

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