PC Tools: couldn't understand the agent and the phone con...
A PC Tools customer review by GetHuman user ~jerry6665 from November 1st, 2017
Background on ~jerry6665's case
GetHuman: ~jerry6665 - can you tell our other PC Tools customers when your case took place?
~jerry6665: Yes. It was afternoon, on October 25th.
GetHuman: Did you reach out to PC Tools, and if so, how?
GetHuman: And which of these common PC Tools customer issues best describes the reason you wanted to talk to them?
(Shows ~jerry6665 a list of common PC Tools problems)
~jerry6665: "Technical support" was why I was trying to call.
~jerry6665's review of PC Tools customer service
GetHuman: So how would you sum up your experience for GetHuman's PC Tools customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jerry6665: couldn't understand the agent and the phone connection was poor. on top of that, pc tools sent me the wrong department number to call so i waited ** minutes for nothing!
GetHuman: Let's quantify your experience contacting PC Tools. On a scale of 1 to 5, how easy is it go get help on a PC Tools problem?
~jerry6665: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jerry6665: I'd give them a one out of five on communication.
GetHuman: And what about PC Tools's ability to quickly and effectively address your problem?
~jerry6665: For that I would say five out of five.
GetHuman: And finally- any advice for other PC Tools customers?
~jerry6665: Call them early in the day or late. Don't forget any personal or account information you might need for PC Tools to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jerry6665 taken from his PC Tools customer service problem that occurred on October 25th, 2017.