PLNDR: Horrible. I waited for ** minutes and no one an...
A PLNDR customer review by GetHuman user ~Anon from November 21st, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other PLNDR customers when your case took place?
~Anon: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to PLNDR, and if so, how?
GetHuman: And which of these common PLNDR customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common PLNDR problems)
~Anon: "Overcharge/Strange charge" was why I was trying to contact.
~Anon's review of PLNDR customer service
GetHuman: So how would you sum up your experience for GetHuman's PLNDR customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: Horrible. I waited for ** minutes and no one answered. I tested my patience and called again. Waited another ** minutes before someone picked up. It seemed she solved my problem (return) but I have yet to get my money back. The order has not even gone through yet! She also told me she sent me * emails regarding the cancellation, I've waited ** minutes and I keep checking, I have not found any emails from PLNDR. HORRIBLE CUSTOMER SERVICE! They don't even respond to their Facebook or Twitter.
GetHuman: Let's quantify your experience contacting PLNDR. On a scale of 1 to 5, how easy is it go get help on a PLNDR problem?
~Anon: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a one out of five on communication.
GetHuman: And what about PLNDR's ability to quickly and effectively address your problem?
~Anon: For that I would say four out of five.
GetHuman: And finally- any advice for other PLNDR customers?
~Anon: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for PLNDR to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his PLNDR customer service problem that occurred on November 19th, 2017.