PNC Bank: Cancelled and ordered new debit card on...
A PNC Bank customer review by GetHuman user GetHuman-432475 from November 18th, 2017
Background on GetHuman-432475's case
GetHuman: GetHuman-432475 - can you tell our other PNC Bank customers when your case took place?
GetHuman-432475: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-432475 a list of common PNC Bank problems)
GetHuman-432475: "Dispute a Charge" was why I was trying to call.
GetHuman-432475's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-432475: Cancelled and ordered new debit card on ****. Called on **** to check on status of new card. NEVER ORDERED. Asked to reorder and expedite it BUT the answer was, THAT WILL COST YOU $**! When I asked to waive the fee because of bank's negligence, agent said ok, then I was disconnected.
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
GetHuman-432475: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-432475: I'd give them a one out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
GetHuman-432475: For that I would say two out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
GetHuman-432475: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-432475 taken from his PNC Bank customer service problem that occurred on November 15th, 2017.