PNC Bank: Didn't have to go through all the menus, just h...
A PNC Bank customer review by GetHuman user ~Mdamm from November 28th, 2017
Background on ~Mdamm's case
GetHuman: ~Mdamm - can you tell our other PNC Bank customers when your case took place?
~Mdamm: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Mdamm a list of common PNC Bank problems)
~Mdamm: "Account Access" was why I was trying to call.
~Mdamm's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mdamm: Didn't have to go through all the menus, just hit * for the first two questions and I was transferred. Listened to the hold music for less than ten minutes. When I spoke to a live person my issue was addressed within * min (and yes the operator spoke English just fine).
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
~Mdamm: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mdamm: I'd give them a four out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
~Mdamm: For that I would say one out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
~Mdamm: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mdamm taken from his PNC Bank customer service problem that occurred on November 20th, 2017.