PPG Industries, Inc.: I called requesting the number to Industrial Co...

A PPG Industries, Inc. customer review by GetHuman user ~NikLugo from November 23rd, 2017

Background on ~NikLugo's case

GetHuman: ~NikLugo - can you tell our other PPG Industries, Inc. customers when your case took place?
~NikLugo: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to PPG Industries, Inc., and if so, how?
~NikLugo: I used the 412-434-3131 number I found for on the GetHuman PPG Industries, Inc. customer phone number page I was on: PPG Industries, Inc. Customer Service Phone Number
GetHuman: And which of these common PPG Industries, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~NikLugo a list of common PPG Industries, Inc. problems)
~NikLugo: "Where to buy" was why I was trying to call.

~NikLugo's review of PPG Industries, Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's PPG Industries, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NikLugo: I called requesting the number to Industrial Coating, the first time I was transferred to the department then received a voicemail that they were closed for the holiday, was transferred to security, I asked about the departments being open and he told me all were and they were working on the phones, he transferred me to the operator, I got her voicemail. I called back a second time again, requesting the number to be transferred back to the department to only receive the voicemail that they were not in.
GetHuman: Let's quantify your experience contacting PPG Industries, Inc.. On a scale of 1 to 5, how easy is it go get help on a PPG Industries, Inc. problem?
~NikLugo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NikLugo: I'd give them a five out of five on communication.
GetHuman: And what about PPG Industries, Inc.'s ability to quickly and effectively address your problem?
~NikLugo: For that I would say one out of five.
GetHuman: And finally- any advice for other PPG Industries, Inc. customers?
~NikLugo: Call them early in the day or late. Don't forget any personal or account information you might need for PPG Industries, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NikLugo taken from his PPG Industries, Inc. customer service problem that occurred on November 18th, 2017.

PPG Industries, Inc.

3.33 of 5 stars | 15 reviews

~NikLugo's PPG Industries, Inc. Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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