PacSun: I am Extremely disappointed and frustrated righ...

A PacSun customer review by GetHuman user ~carolsabbagh from November 19th, 2017

Background on ~carolsabbagh's case

GetHuman: ~carolsabbagh - can you tell our other PacSun customers when your case took place?
~carolsabbagh: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to PacSun, and if so, how?
~carolsabbagh: I used the 877-372-2786 number I found for on the GetHuman PacSun customer phone number page I was on: PacSun Customer Service Phone Number
GetHuman: And which of these common PacSun customer issues best describes the reason you wanted to talk to them?
(Shows ~carolsabbagh a list of common PacSun problems)
~carolsabbagh: "Change order" was why I was trying to call.

~carolsabbagh's review of PacSun customer service

GetHuman: So how would you sum up your experience for GetHuman's PacSun customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carolsabbagh: I am Extremely disappointed and frustrated right now. I recently placed an order on pacsun's website knowing that i can return to a store near me (soho). So i get my order so happy only have to return one item. Get to the soho store, they are OUT OF BUSINESS. I wasnt planning on paying * dollars for a return so i called the website and they tell me they cant give me a return label or anything in that case. I am soo disappointed and will not be ordering from them again. You just lost a loyal customer congrats.
GetHuman: Let's quantify your experience contacting PacSun. On a scale of 1 to 5, how easy is it go get help on a PacSun problem?
~carolsabbagh: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carolsabbagh: I'd give them a two out of five on communication.
GetHuman: And what about PacSun's ability to quickly and effectively address your problem?
~carolsabbagh: For that I would say one out of five.
GetHuman: And finally- any advice for other PacSun customers?
~carolsabbagh: Call them early in the day or late. Don't forget any personal or account information you might need for PacSun to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carolsabbagh taken from his PacSun customer service problem that occurred on November 16th, 2017.


1.00 of 5 stars | 15 reviews

~carolsabbagh's PacSun Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PacSun, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PacSun in any way.

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