Page Plus Cellular: I have been put on hold for over ** hours durin...
A Page Plus Cellular customer review by GetHuman user ~alicia from November 13th, 2017
Background on ~alicia's case
GetHuman: ~alicia - can you tell our other Page Plus Cellular customers when your case took place?
~alicia: Yeah. It was morning, on November 6th.
GetHuman: Did you reach out to Page Plus Cellular, and if so, how?
GetHuman: And which of these common Page Plus Cellular customer issues best describes the reason you wanted to talk to them?
(Shows ~alicia a list of common Page Plus Cellular problems)
~alicia: "Change plan" was why I was trying to call.
~alicia's review of Page Plus Cellular customer service
GetHuman: So how would you sum up your experience for GetHuman's Page Plus Cellular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alicia: I have been put on hold for over ** hours during the last week while waiting for customer service to answer my call. When I activated my service, I had no problem - my call was promptly answered. Getting through to them since then regarding other issues has been ****. I'm changing to another cell phone service today.
GetHuman: Let's quantify your experience contacting Page Plus Cellular. On a scale of 1 to 5, how easy is it go get help on a Page Plus Cellular problem?
~alicia: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alicia: I'd give them a three out of five on communication.
GetHuman: And what about Page Plus Cellular's ability to quickly and effectively address your problem?
~alicia: For that I would say five out of five.
GetHuman: And finally- any advice for other Page Plus Cellular customers?
~alicia: Call them early in the day or late. Don't forget any personal or account information you might need for Page Plus Cellular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alicia taken from his Page Plus Cellular customer service problem that occurred on November 6th, 2017.