Page Plus Cellular: Signed up with Page Plus * days ago. Felt it wa...
A Page Plus Cellular customer review by GetHuman user GetHuman-386600 from November 3rd, 2017
Background on GetHuman-386600's case
GetHuman: GetHuman-386600 - can you tell our other Page Plus Cellular customers when your case took place?
GetHuman-386600: Yes I can. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Page Plus Cellular, and if so, how?
GetHuman: And which of these common Page Plus Cellular customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-386600 a list of common Page Plus Cellular problems)
GetHuman-386600: "Technical support" was why I was trying to call.
GetHuman-386600's review of Page Plus Cellular customer service
GetHuman: So how would you sum up your experience for GetHuman's Page Plus Cellular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-386600: Signed up with Page Plus * days ago. Felt it was a great deal at .** a minute and the Verizon network. I purchased a Verizon smart phone so that I could access my wireless network at home for free. When my phone was activated, they never asked if I wanted data use, they just activated it. Three days later, I find out that $** is missing out of my account for data use. Apparently, my phone was connecting to Verizon's *G network instead of my wireless. I called them right away (again, I signed up * days ago). I explained that I DID NOT want data use. The rep was able to turn it off, but was quite rude. They will not credit me for the $** of data use that they never told me they had turned on my phone. He told me it was NOT a feature that they "turn on". Find it kind of strange since they can turn it OFF!
GetHuman: Let's quantify your experience contacting Page Plus Cellular. On a scale of 1 to 5, how easy is it go get help on a Page Plus Cellular problem?
GetHuman-386600: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-386600: I'd give them a one out of five on communication.
GetHuman: And what about Page Plus Cellular's ability to quickly and effectively address your problem?
GetHuman-386600: For that I would say four out of five.
GetHuman: And finally- any advice for other Page Plus Cellular customers?
GetHuman-386600: Call them early in the day or late. Don't forget any personal or account information you might need for Page Plus Cellular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-386600 taken from his Page Plus Cellular customer service problem that occurred on October 28th, 2017.