Panasonic: After ** minutes(yes, *:**) I gave up. If I ha...
A Panasonic customer review by GetHuman user GetHuman-50222 from November 28th, 2017
Background on GetHuman-50222's case
GetHuman: GetHuman-50222 - can you tell our other Panasonic customers when your case took place?
GetHuman-50222: Yeah. It was late at night, on November 26th.
GetHuman: Did you reach out to Panasonic, and if so, how?
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-50222 a list of common Panasonic problems)
GetHuman-50222: "Warranty Claim" was why I was trying to call.
GetHuman-50222's review of Panasonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-50222: After ** minutes(yes, *:**) I gave up. If I hadn't needed an answer right away I never would have waited over ** minutes! I was VERY frustrated with the constant repetition of how they were busy serving others ahead of me! I tried your email link while I waited but no response so far, which is an hour after I hung up.
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
GetHuman-50222: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-50222: I'd give them a one out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
GetHuman-50222: For that I would say one out of five.
GetHuman: And finally- any advice for other Panasonic customers?
GetHuman-50222: Call them early in the day or late. Don't forget any personal or account information you might need for Panasonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-50222 taken from his Panasonic customer service problem that occurred on November 26th, 2017.