Panasonic: Terrible, inconsistent support.
A Panasonic customer review by GetHuman user GetHuman-gobofon from November 30th, 2017
Background on GetHuman-gobofon's case
GetHuman: GetHuman-gobofon - can you tell our other Panasonic customers when your case took place?
GetHuman-gobofon: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Panasonic, and if so, how?
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-gobofon a list of common Panasonic problems)
GetHuman-gobofon: "Return an Order" was why I was trying to call.
GetHuman-gobofon's review of Panasonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-gobofon: Terrible, inconsistent support.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-gobofon: My GH* camera is fantastic, but the customer support is so bad that I'm abandoning them altogether and switching to Sony.**My camera worked fine until I updated the firmware, at which point the touch screen stopped working.**Panasonic support told me that I must mail it to their service center, but could not tell me how long it would take or how much it would cost. Any cursory search online will give hundreds of examples of people who didn't see their camera again for months, it wasn't fixed, or were charged exorbitant fees. I rely on the camera for my daily job and cannot be without it for months and so looked for other avenues.**Someone on Panasonic phone support told me that I should download the V-Log firmware upgrade to see if that would work. Before spending $*** on it I received their assurance that I would be able to return it. Before placing the order I spoke to Jessica on live chat who also assured me that I could return it (I have the transcript of that conversation). **I purchased the firmware upgrade and when it arrived (in the mail?) ** days later from Japan, it did not fix the touchscreen.**I then called Panasonic to return it was told: "Sorry, they were wrong, you can't return it."**So I'm out $***. And the screen still isn't working.
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
GetHuman-gobofon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-gobofon: I'd give them a three out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
GetHuman-gobofon: For that I would say one out of five.
GetHuman: And finally- any advice for other Panasonic customers?
GetHuman-gobofon: Call them early in the day or late. Don't forget any personal or account information you might need for Panasonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-gobofon taken from his Panasonic customer service problem that occurred on November 22nd, 2017.