Panasonic: Lumix TZ-** camera experienced faults under war...
A Panasonic customer review by GetHuman user ~ex-Panasonic Customer from November 18th, 2017
Background on ~ex-Panasonic Customer's case
GetHuman: ~ex-Panasonic Customer - can you tell our other Panasonic customers when your case took place?
~ex-Panasonic Customer: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to Panasonic, and if so, how?
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows ~ex-Panasonic Customer a list of common Panasonic problems)
~ex-Panasonic Customer: "Technical support" was why I was trying to call.
~ex-Panasonic Customer's review of Panasonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ex-Panasonic Customer: Lumix TZ-** camera experienced faults under warranty. Approx * weeks to get repair report. Told * out of * faults didn't exist. Last one would cost *** of initial purchase cost for repair. Over next approx. * weeks had to deal with * humans, email*phone - no satisfactory outcome. Finally Client Liaison Officer sent camera to different state for collection - totally unviable to collect! No reply or apology when alerted to this error. Long time (now ex-) customers left feeling totally ripped off!
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
~ex-Panasonic Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ex-Panasonic Customer: I'd give them a five out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
~ex-Panasonic Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Panasonic customers?
~ex-Panasonic Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Panasonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ex-Panasonic Customer taken from his Panasonic customer service problem that occurred on November 11th, 2017.