I will never buy a Panasonic product again. Cus...
A Panasonic customer review by GetHuman user ~noodlehead from November 27th, 2017
Background on ~noodlehead's case
GetHuman: ~noodlehead - can you tell our other Panasonic customers when your case took place?
~noodlehead: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to Panasonic, and if so, how?
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows ~noodlehead a list of common Panasonic problems)
~noodlehead: "Device Support" was why I was trying to call.
~noodlehead's review of Panasonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~noodlehead: I will never buy a Panasonic product again. Customer service was horrible, kept passing me off to other reps. When someone finally got on the phone I was told I had to send defective product back at my expense. The phone key pad stuck from day one of purchase. Staples would not return it because it was ** days past purchase. I guess I will be buying form Amazon from now on, no more brick and mortor stores for me. Amazon has always been excellent about returns. Shame on Panasonic for not standing behind your product!!
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
~noodlehead: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~noodlehead: I'd give them a one out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
~noodlehead: For that I would say four out of five.
GetHuman: And finally- any advice for other Panasonic customers?
~noodlehead: Call them early in the day or late. Don't forget any personal or account information you might need for Panasonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~noodlehead taken from his Panasonic customer service problem that occurred on November 17th, 2017.