Panasonic: After long wait, agent noted product was out of...
A Panasonic customer review by GetHuman user ~absca1 from November 19th, 2017
Background on ~absca1's case
GetHuman: ~absca1 - can you tell our other Panasonic customers when your case took place?
~absca1: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Panasonic, and if so, how?
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows ~absca1 a list of common Panasonic problems)
~absca1: "Find a Part" was why I was trying to call.
~absca1's review of Panasonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~absca1: After long wait, agent noted product was out of warranty - my responsibility. *nd try agent some what listened (repeated explaining). She got a supervisor who indicated that problem would be ellevated to CORPORATE. CORPORATE would call me with in ** hours and discuss. DID not call. I called after * days. Told my problem out of warranty - no discussion or reason. DO NOT BUY THEIR MICROWAVES!
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
~absca1: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~absca1: I'd give them a three out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
~absca1: For that I would say four out of five.
GetHuman: And finally- any advice for other Panasonic customers?
~absca1: Call them early in the day or late. Don't forget any personal or account information you might need for Panasonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~absca1 taken from his Panasonic customer service problem that occurred on November 15th, 2017.