Panasonic: Was transferred three (*) times. Finally got to...
A Panasonic customer review by GetHuman user ~Frank from November 27th, 2017
Background on ~Frank's case
GetHuman: ~Frank - can you tell our other Panasonic customers when your case took place?
~Frank: Yes I can. It was evening, on November 24th.
GetHuman: Did you reach out to Panasonic, and if so, how?
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows ~Frank a list of common Panasonic problems)
~Frank: "Account Access" was why I was trying to call.
~Frank's review of Panasonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frank: Was transferred three (*) times. Finally got to "Teresa" who listened politely, and then said they could not replace defective (just purchased) handset until they received handset back in their office. Then, and only then, would they send a replacement. I explained that this would cayse me to be "down" for *-** days, which is unacceptable to me. I asked her to "appeal" this decision on my behalf. She did, and then advised that they could not accommodate me. Very disappointing and unacceptable.
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
~Frank: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frank: I'd give them a two out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
~Frank: For that I would say five out of five.
GetHuman: And finally- any advice for other Panasonic customers?
~Frank: Call them early in the day or late. Don't forget any personal or account information you might need for Panasonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frank taken from his Panasonic customer service problem that occurred on November 24th, 2017.