Pandora Radio: Customer No Service! Is the motto here. Can't...
A Pandora Radio customer review by GetHuman user ~Bep from November 24th, 2017
Background on ~Bep's case
GetHuman: ~Bep - can you tell our other Pandora Radio customers when your case took place?
~Bep: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Pandora Radio, and if so, how?
GetHuman: And which of these common Pandora Radio customer issues best describes the reason you wanted to talk to them?
(Shows ~Bep a list of common Pandora Radio problems)
~Bep: "Setup service" was why I was trying to call.
~Bep's review of Pandora Radio customer service
GetHuman: So how would you sum up your experience for GetHuman's Pandora Radio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bep: Customer No Service! Is the motto here. Can't even get a password reset email sent to me. I can appreciate no phone support if the their is a suitable substitute. Pandora has decided to forgo human customer support and failed to replace it. How disappointing management "doesn't get it".
GetHuman: Let's quantify your experience contacting Pandora Radio. On a scale of 1 to 5, how easy is it go get help on a Pandora Radio problem?
~Bep: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bep: I'd give them a one out of five on communication.
GetHuman: And what about Pandora Radio's ability to quickly and effectively address your problem?
~Bep: For that I would say four out of five.
GetHuman: And finally- any advice for other Pandora Radio customers?
~Bep: Call them early in the day or late. Don't forget any personal or account information you might need for Pandora Radio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bep taken from his Pandora Radio customer service problem that occurred on November 18th, 2017.