I have an issue with Pantene
A Pantene customer review by GetHuman user GetHuman-anorwell from December 5th, 2017
Background on GetHuman-anorwell's case
GetHuman: GetHuman-anorwell - can you tell our other Pantene customers when your case took place?
GetHuman-anorwell: Yes I can. It was morning, on November 27th.
GetHuman: Did you reach out to Pantene, and if so, how?
GetHuman: And which of these common Pantene customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-anorwell a list of common Pantene problems)
GetHuman-anorwell: "Complaint" was why I was trying to call.
GetHuman-anorwell's review of Pantene customer service
GetHuman: So how would you sum up your experience for GetHuman's Pantene customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-anorwell: I have an issue with Pantene
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-anorwell: why have you discontinued my favorite product and why have I waited ** minutes on hold with no results and finally hung up!!!!!!!!
GetHuman: Let's quantify your experience contacting Pantene. On a scale of 1 to 5, how easy is it go get help on a Pantene problem?
GetHuman-anorwell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-anorwell: I'd give them a one out of five on communication.
GetHuman: And what about Pantene's ability to quickly and effectively address your problem?
GetHuman-anorwell: For that I would say one out of five.
GetHuman: And finally- any advice for other Pantene customers?
GetHuman-anorwell: Call them early in the day or late. Don't forget any personal or account information you might need for Pantene to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-anorwell taken from his Pantene customer service problem that occurred on November 27th, 2017.
Pantene
-1.00 of 5 stars | 26 reviews
GetHuman-anorwell's Pantene Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Pantene, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Pantene in any way.