Pantene: Love the shampoo but dry shampoo gave me boils...
A Pantene customer review by GetHuman user GetHuman-jamiekow from December 7th, 2017
Background on GetHuman-jamiekow's case
GetHuman: GetHuman-jamiekow - can you tell our other Pantene customers when your case took place?
GetHuman-jamiekow: Yeah. It was middle of the night, on December 2nd.
GetHuman: Did you reach out to Pantene, and if so, how?
GetHuman: And which of these common Pantene customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jamiekow a list of common Pantene problems)
GetHuman-jamiekow: "Track order" was why I was trying to call.
GetHuman-jamiekow's review of Pantene customer service
GetHuman: So how would you sum up your experience for GetHuman's Pantene customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jamiekow: Love the shampoo but dry shampoo gave me boils on my head
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-jamiekow: I always use pantene for my shampoo and love it but I bought the dry shampoo and after * times of using I woke up with three boils on my head. Very disappointed in product
GetHuman: Let's quantify your experience contacting Pantene. On a scale of 1 to 5, how easy is it go get help on a Pantene problem?
GetHuman-jamiekow: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jamiekow: I'd give them a one out of five on communication.
GetHuman: And what about Pantene's ability to quickly and effectively address your problem?
GetHuman-jamiekow: For that I would say two out of five.
GetHuman: And finally- any advice for other Pantene customers?
GetHuman-jamiekow: Call them early in the day or late. Don't forget any personal or account information you might need for Pantene to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jamiekow taken from his Pantene customer service problem that occurred on December 2nd, 2017.
Pantene
-1.00 of 5 stars | 26 reviews
GetHuman-jamiekow's Pantene Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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