Paper Mate: I purchased pens that did not write and Sanford...
A Paper Mate customer review by GetHuman user ~vhale from November 27th, 2017
Background on ~vhale's case
GetHuman: ~vhale - can you tell our other Paper Mate customers when your case took place?
~vhale: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Paper Mate, and if so, how?
GetHuman: And which of these common Paper Mate customer issues best describes the reason you wanted to talk to them?
(Shows ~vhale a list of common Paper Mate problems)
~vhale: "Where to buy" was why I was trying to call.
~vhale's review of Paper Mate customer service
GetHuman: So how would you sum up your experience for GetHuman's Paper Mate customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vhale: I purchased pens that did not write and Sanford replaced them and didn't have me return them. They stood behind their product. Great customer service.
GetHuman: Let's quantify your experience contacting Paper Mate. On a scale of 1 to 5, how easy is it go get help on a Paper Mate problem?
~vhale: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vhale: I'd give them a four out of five on communication.
GetHuman: And what about Paper Mate's ability to quickly and effectively address your problem?
~vhale: For that I would say five out of five.
GetHuman: And finally- any advice for other Paper Mate customers?
~vhale: Call them early in the day or late. Don't forget any personal or account information you might need for Paper Mate to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vhale taken from his Paper Mate customer service problem that occurred on November 24th, 2017.
Paper Mate
5.00 of 5 stars | 9 reviews
~vhale's Paper Mate Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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