Parallels: Able to solve issue with duplicate registration...
A Parallels customer review by GetHuman user GetHuman-170923 from November 25th, 2017
Background on GetHuman-170923's case
GetHuman: GetHuman-170923 - can you tell our other Parallels customers when your case took place?
GetHuman-170923: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Parallels, and if so, how?
GetHuman: And which of these common Parallels customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-170923 a list of common Parallels problems)
GetHuman-170923: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-170923's review of Parallels customer service
GetHuman: So how would you sum up your experience for GetHuman's Parallels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-170923: Able to solve issue with duplicate registrations quickly and easily. Unable to solve issue with file transfer failure. Will try again and hope for the best or call back for more technical support.
GetHuman: Let's quantify your experience contacting Parallels. On a scale of 1 to 5, how easy is it go get help on a Parallels problem?
GetHuman-170923: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-170923: I'd give them a five out of five on communication.
GetHuman: And what about Parallels's ability to quickly and effectively address your problem?
GetHuman-170923: For that I would say three out of five.
GetHuman: And finally- any advice for other Parallels customers?
GetHuman-170923: Call them early in the day or late. Don't forget any personal or account information you might need for Parallels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-170923 taken from his Parallels customer service problem that occurred on November 24th, 2017.