Parallels: Waited ** min on hold on Skype and call dropped...
A Parallels customer review by GetHuman user ~Anonymous from November 23rd, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Parallels customers when your case took place?
~Anonymous: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Parallels, and if so, how?
GetHuman: And which of these common Parallels customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Parallels problems)
~Anonymous: "Complaint" was why I was trying to call.
~Anonymous's review of Parallels customer service
GetHuman: So how would you sum up your experience for GetHuman's Parallels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Waited ** min on hold on Skype and call dropped (likely wireless signal problem), some Skype call attempts had poor connection quality. On *rd or *th try got through after about * min of voicemail prompts plus waiting and the agent as been helping me for over **min now
GetHuman: Let's quantify your experience contacting Parallels. On a scale of 1 to 5, how easy is it go get help on a Parallels problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Parallels's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Parallels customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Parallels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Parallels customer service problem that occurred on November 15th, 2017.