Partsgeek.com: * back orders, I finally cancelled both, they c...
A Partsgeek.com customer review by GetHuman user ~fabian mauri from November 20th, 2017
Background on ~fabian mauri's case
GetHuman: ~fabian mauri - can you tell our other Partsgeek.com customers when your case took place?
~fabian mauri: Sure. It was evening, on November 11th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~fabian mauri a list of common Partsgeek.com problems)
~fabian mauri: "Return an Order" was why I was trying to call.
~fabian mauri's review of Partsgeek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fabian mauri: * back orders, I finally cancelled both, they charged me and then I sent back because I purchased somewhere else!!..They charged me the shipping and handling and the restocking fee...I am out $**.** because of this awful company, save your money, go to your local pep boys or other online service. This is pathetic and to top it off...all automated and emails only. peoples!!!!.what ever happened to good old customer real people service!!!???
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~fabian mauri: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fabian mauri: I'd give them a one out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~fabian mauri: For that I would say four out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~fabian mauri: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fabian mauri taken from his Partsgeek.com customer service problem that occurred on November 11th, 2017.