Do not buy from these guys. You will never get...

A customer review by GetHuman user ~upset customer from November 19th, 2017

Background on ~upset customer's case

GetHuman: ~upset customer - can you tell our other customers when your case took place?
~upset customer: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to, and if so, how?
~upset customer: I used the 800-541-9352 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~upset customer a list of common problems)
~upset customer: "Refund a Charge" was why I was trying to call.

~upset customer's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset customer: Do not buy from these guys. You will never get a hold of them. Customer service is horrible. Its all over their web site that they are horrible. I guess they do not care. Somebody down there needs to be fired. I ordered a part, they sent the wrong one so I returned (on my dime) then ordered again. And they shipped the wrong part again. I will ne*ver use these guys again. Suggest these guys to somebody you hate. Bad Bad Bad.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~upset customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset customer: I'd give them a two out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~upset customer: For that I would say three out of five.
GetHuman: And finally- any advice for other customers?
~upset customer: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset customer taken from his customer service problem that occurred on November 14th, 2017.

1.15 of 5 stars | 271 reviews

~upset customer's Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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