Partsgeek.com: I waited for * HOURS with NO ANSWER. I finally...
A Partsgeek.com customer review by GetHuman user ~Derrick from November 18th, 2017
Background on ~Derrick's case
GetHuman: ~Derrick - can you tell our other Partsgeek.com customers when your case took place?
~Derrick: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Derrick a list of common Partsgeek.com problems)
~Derrick: "Refund a Charge" was why I was trying to call.
~Derrick's review of Partsgeek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Derrick: I waited for * HOURS with NO ANSWER. I finally gave up. ** was the largest number this website let me enter, but in reality it was much longer before I finally hung up the phone. I entered "*", as if I was a new customer trying to buy something, and they still never answered the phone. Now the problem... I bought a part and never received it. The problem is that there is NO WAY TO REACH THEM! They took my money, but never gave me any product or customer service. TERRIBLE! DO NOT BUY FROM THIS COMPANY! IT IS A "LEGITIMATE COMPANY" SCAM!!! From my experience and many others: They will either never send you the part, or they send the wrong part, claim it was your fault or a typo, and then make you pay for shipping and a **% restock fee!!! I called American Express and they said they had one of the highest cancellation requests of ANY COMPANY - know scams included! Sad that companies like this are able to stay in business... must be easy when there is virtually no overhead and no r
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~Derrick: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Derrick: I'd give them a two out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~Derrick: For that I would say three out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~Derrick: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Derrick taken from his Partsgeek.com customer service problem that occurred on November 13th, 2017.