Partsgeek.com: Lost $*** gas tank order! Unbelievably BAD expe...

A Partsgeek.com customer review by GetHuman user GetHuman-gmossho from November 29th, 2017

Background on GetHuman-gmossho's case

GetHuman: GetHuman-gmossho - can you tell our other Partsgeek.com customers when your case took place?
GetHuman-gmossho: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman-gmossho: I used the 800-541-9352 number I found for on the GetHuman Partsgeek.com customer phone number page I was on: Partsgeek.com Customer Service Phone Number
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-gmossho a list of common Partsgeek.com problems
GetHuman-gmossho: "Refund a Charge" was why I was trying to call.

GetHuman-gmossho's review of Partsgeek.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-gmossho: Lost $*** gas tank order! Unbelievably BAD experience trying to get worked out! After a week of trying to contact customer service with ** to ** minute hold times, most resulting in hang ups on their part either from the automated system which said they were experiencing high call volume, or being hung up on by their "customer service" person on one instance when I finally spoke with one! Pray there's no foul up if you try to save a few dollars by ordering from this less than professional company!
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
GetHuman-gmossho: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-gmossho: I'd give them a one out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
GetHuman-gmossho: For that I would say one out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
GetHuman-gmossho: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-gmossho taken from his Partsgeek.com customer service problem that occurred on November 24th, 2017.

Partsgeek.com

1.15 of 5 stars | 271 reviews
Partsgeek.com ReviewsPartsgeek.com's Phone NumberAll Partsgeek.com contact infoGeneral Partsgeek.com customer service info
GetHuman-gmossho's Partsgeek.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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