No customer support at all computer generated r...

A customer review by GetHuman user ~rlepage09 from November 27th, 2017

Background on ~rlepage09's case

GetHuman: ~rlepage09 - can you tell our other customers when your case took place?
~rlepage09: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to, and if so, how?
~rlepage09: I used the 800-541-9352 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~rlepage09 a list of common problems)
~rlepage09: "Find a Part" was why I was trying to call.

~rlepage09's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rlepage09: No customer support at all computer generated replies. I bought Bosch alternator UPS left at doorstep and was stolen. Parts Geek replied Not our fault. Bought Genuine alternator UPS returned by mistake after reading the sign on my door to the thief that stole my first one. Please return my UPS package. ** days later after a dozen attemps to talk to support still no alternator or credit refund. Disputed both charges with my bank..*** days to complete bank investigation. I'm out a total of $***.**!!! Parts Geek support is a joke they only care about making a buck. Read Travis P. X Parts Geek employee posted review on line. Shop somewhere else save your self a head headache if something goes wrong. Mike did call back in a week gave me his personal phone * & email-Neither of them work..promised me my second alternator would be shipped back...that wad ** days ago!!
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~rlepage09: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rlepage09: I'd give them a one out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~rlepage09: For that I would say one out of five.
GetHuman: And finally- any advice for other customers?
~rlepage09: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rlepage09 taken from his customer service problem that occurred on November 19th, 2017.

1.15 of 5 stars | 271 reviews

~rlepage09's Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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