Partsgeek.com: No customer support at all computer generated r...
A Partsgeek.com customer review by GetHuman user ~rlepage09 from November 27th, 2017
Background on ~rlepage09's case
GetHuman: ~rlepage09 - can you tell our other Partsgeek.com customers when your case took place?
~rlepage09: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~rlepage09 a list of common Partsgeek.com problems)
~rlepage09: "Find a Part" was why I was trying to call.
~rlepage09's review of Partsgeek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rlepage09: No customer support at all computer generated replies. I bought Bosch alternator UPS left at doorstep and was stolen. Parts Geek replied Not our fault. Bought Genuine alternator UPS returned by mistake after reading the sign on my door to the thief that stole my first one. Please return my UPS package. ** days later after a dozen attemps to talk to support still no alternator or credit refund. Disputed both charges with my bank..*** days to complete bank investigation. I'm out a total of $***.**!!! Parts Geek support is a joke they only care about making a buck. Read Travis P. X Parts Geek employee posted review on line. Shop somewhere else save your self a head headache if something goes wrong. Mike did call back in a week gave me his personal phone * & email-Neither of them work..promised me my second alternator would be shipped back...that wad ** days ago!!
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~rlepage09: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rlepage09: I'd give them a one out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~rlepage09: For that I would say one out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~rlepage09: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rlepage09 taken from his Partsgeek.com customer service problem that occurred on November 19th, 2017.