Patelco Credit Union: It is ridiculous that Patelco won't post their...
A Patelco Credit Union customer review by GetHuman user ~emmy from November 22nd, 2017
Background on ~emmy's case
GetHuman: ~emmy - can you tell our other Patelco Credit Union customers when your case took place?
~emmy: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Patelco Credit Union, and if so, how?
GetHuman: And which of these common Patelco Credit Union customer issues best describes the reason you wanted to talk to them?
(Shows ~emmy a list of common Patelco Credit Union problems)
~emmy: "Complaint" was why I was trying to call.
~emmy's review of Patelco Credit Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Patelco Credit Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~emmy: It is ridiculous that Patelco won't post their local branch telephone numbers, even if you need to do a telephone tree for days*hours of service, etc. No point in talking to three people before they finally transfer you to the local office anyway. Meanwhile it is very frustrating for the customer.
GetHuman: Let's quantify your experience contacting Patelco Credit Union. On a scale of 1 to 5, how easy is it go get help on a Patelco Credit Union problem?
~emmy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~emmy: I'd give them a five out of five on communication.
GetHuman: And what about Patelco Credit Union's ability to quickly and effectively address your problem?
~emmy: For that I would say three out of five.
GetHuman: And finally- any advice for other Patelco Credit Union customers?
~emmy: Call them early in the day or late. Don't forget any personal or account information you might need for Patelco Credit Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~emmy taken from his Patelco Credit Union customer service problem that occurred on November 16th, 2017.